An Alfred Jordan Initiative Helpline: +91 98307 56567 | Email: This email address is being protected from spambots. You need JavaScript enabled to view it.  

Service Charter

We strongly believe in what Gandhiji had said,

"A customer is the most important visitor on our premises. He is not dependent on us; we are dependent on him. He is not an interruption in our work; he is the purpose of it. He is not an outsider in our business; he is a part of it. We are not doing him a favor by serving him; he is doing us a favor by giving us an opportunity to do so."

.  

Our Client Service Commitment

Tax Assist & its Welfare Consultants are bound by a code of conduct to respect the diversity of our clients & their requirements.

.

We are committed to:

> be honest, ethical and professional;
> be helpful, courteous & considerate, treating clients with dignity & respect;
> act with care and diligence to provide solutions to meet fulfill your requirements;
> provide consistent, accurate and impartial advice
> taking ownership of our clients' needs and becoming part of the solution;
> use language that is clear to understand & freely communicate with clients;
> respect and protect the confidentiality of client information;
> act promptly and fairly on all complaints or suggestions;
> meet our product and service standards and commitments;
> explain clearly your rights and responsibilities; and
> enable you to help us to improve our products & services through constructive feedback.

"Tax Assist is dedicated to providing tax consultancy services of the highest quality in the most transparent, professional & dependable manner"

.  

Request to Our Clients
We expect our clients to:
> treat us with courtesy;
> be honest and ethical in your dealings with us;
> abide by Government laws & statutory requirements;
> refer our services to you friends / colleagues / family (if satisfied)

 .  

What we cannot do
> "express" accounting & fast-food solutions to tax/accounting/legal problems.
> unethical or illegal acts as per Government laws & statutory requirements.
> seeking commitments from us to speed-up your work.
> discounting our services vis-a-vis other consultancies.
(They know what they & their services are worth).

Share